Viewing History in SkillSync LMS

In SkillSync LMS, it is easy for System Admins to provide system access to additional Administrators.  Because of this, you may have multiple people who can make changes and updates to your LMS, and it is often helpful to view the historical changes made in your LMS. There is an option to View History within the LMS.

This feature allows you to easily see the details of any changes to items such as Courses, Users, FAQs, and Polls. When you select the View History feature on these pages, you will be able to view who made the changes and when those changes were made. This article will discuss how to view the history of Admin changes.

How to View History

1. Navigate to the left side menu, and click on the Courses button(). 
2. Click on Courses to launch the Courses report.
3. From the Courses report you can select an Online Course, an Instructor Led Course, a Curriculum, or a Course Bundle. Once you select the Course, the Edit action will appear on the right-hand side of the page.
4. Click on Edit, the Edit Course page will open.
5. Select View History from the right-hand side menu to launch the details window. This window displays the details about all edits and changes made to the selected Course.

Tips

• If a System Admin has impersonated an Admin and made changes in the LMS, the History will note the name of the System Admin who made the changes. In the example above, AAA Admin is the Username of the System Admin who impersonated the Admin. 

• At times, you may see a User called System. There are two reasons you may see the System in your history. The System may represent an:

  • Integration: You may see the System User when your portal is making an automatic change. This is usually due to a CSV file being imported, updating Users, Departments, HRIS Imports, etc.

  • SkillSync Employee: Occasionally, after being granted permission by a System Admin, SkillSync employees make changes in your Portal. These changes may have been performed to test for open Support tickets, by your CSM as they provided assistance in modifying the look and function of your Portal, or adjustments completed by developers to increase performance or functionality, etc.

Reports with View History

You can follow the workflow noted above to access the View History option from many reports in the LMS. Below, we have identified the features that provide you with the View History option:

Courses 

• Courses (Includes Instructor Led Course, Online Courses, Course Bundles, and Curricula)
• Venues
• Competencies

Users

• Users
• Roles
• Departments
• Groups 

SkillSync Engage

• News Article 
• Billboards
• Polls
• Collaborations

Reports 

• Certificates

Setup

• FAQs

Portal Settings

System Admins can also navigate through the Portal Settings to view the historic information of the Portal.

Activity Feed Report 

The Activity Feed Report, accessed from the Users Report, offers insight into specific actions taken for a given User. This can be used to identify Admin action taken as it relates to a given User, via identifying columns Initiated By and Impersonated By.

This report can be a useful tool when attempting to track down suspicious Enrollments, as well as offer insight into who might have been impersonating a specific User at the time of a given LMS action. More information on this Report can be found here.