RESOLVED: Service Down: Content Libraries Inaccessible/Disabled for Multiple Regions – Zendesk

Overview

Update 05.50 AM MDT:

The issue below has been corrected for all impacted portals. If you are still encountering issues, please clear your browser's cache and cookies and try again.

Should the issue persist after this, please contact SkillSync Support via the links at the end of this announcement.

Initial Announcement: 02:35 AM MDT:

We are currently investigating an issue affecting Content Libraries. This issue was first identified on 28th July 2025, and our team is actively working to identify the root cause.

We understand the importance of accessibility to content libraries and are focused on resolving the issue as quickly as possible.

Known Impact

This issue is currently known to affect clients in multiple regions, notably EU & US clients, but is not restricted to these regions per se.

Region: EU & US affected
Feature/Area: example: Access to all courses sourced via Content Libraries
Error Message: Varied depending on Content Library
User Types: example: Learners
Workaround Available: None available at this time

Next Steps

We understand how disruptive this may be and appreciate your patience as we work to resolve the issue quickly.

Further updates will be posted as comments on this announcement as they become available. Please “Follow” this article to receive notifications when new comments are added.

This announcement was first published on Monday 28th July, 2025, at approximately 02:35 MDT

For help, visit our How to Contact SkillSync Support article.

This message was sent to followers of our Client Alerts page. To unsubscribe, visit the page and select "Unfollow".

Learn about announcement types here.