Summary
US sandbox portals are currently inaccessible. When attempting to access a sandbox portal, a 500 error will display.
Impact
This is only affecting sandboxes located in the US.
Action Required
No action required on your end. We are working to get the service running again as quickly as we can.
We will update this post as we have any updates to share.
Next Steps
We are committed to resolving this matter promptly and ensuring a seamless LMS experience for all our affected clients. Your understanding and patience are greatly appreciated as we work towards a solution.
Further updates will be added to this announcement as they become available to us. Please "Follow" this announcement to be notified when updates are posted.
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Original Announcement Date: April 21, 2025 at approximately 4:35 MDT
Your portal may be in a different region than your physical location. If you're unsure which region applies to you, check with your CSM.
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